Frequently Asked Questions
Below, we’ve included questions that we are regularly asked. However, if your question is not listed, please do not hesitate to get in touch with us.
What problems can I solve by booking an airport transfer?
If you know you need to get to an airport by a particular time, arranging an airport transfer from A1 & Eden Cars would enable you to prevent your airport run from becoming beset by the following problems:
- Costly parking at or near the airport
- Busy roads on the way to the airport
- Difficulty in accommodating multiple passengers
Our drivers are friendly and punctual as standard, and know how to reach local airports time-efficiently.
As we maintain a varied fleet of vehicles for use in airport transfers, you will also be able to select a vehicle that is suitably spacious for your particular requirements.
How far in advance should I book the airport transfer?
Does your company genuinely operate on a 24/7 basis?
After booking an airport transfer with you, will I need to let you know of any changes to the flight time?
When you do book an airport transfer with A1 & Eden Cars, we will ask you to provide us with all the details of your flight.
After we take your booking and before we collect you for the airport transfer, we will check and monitor the flight time as closely as we can.
However, we do ask that you keep us informed about any known delays to the flight – especially if it is a short-haul flight. That way, we can more easily make sure that our car arrives at the right time.
What is a corporate taxi service?
Corporate taxi services are intended to assist businesses in transporting clients and stakeholders from one place to another.
Our drivers can provide you with prestige transport services if you run a business that participates in regular business meetings within our taxi hire company’s geographic coverage area spanning various parts of Surrey – including:
- Addlestone
- Chertsey
- Claygate
- Cobham
- Esher
- Hersham
- Shepperton
- Walton-on-Thames
- Weybridge
We have made it easy for corporate customers to book a taxi online through the A1 & Eden Cars website or our mobile app, which is available on Apple’s App Store or Google Play.
How can I provide you with feedback?
You might want to contact us to commend or complain about our service. Either way, you can do so by using the online feedback form on our website, in the process providing us with the following details:
- Your name
- The start and end locations you booked for the journey
- The vehicle used for this journey
- Anything else that could assist you in identifying your booking
Alternatively, you can use the A1 & Eden Cars mobile app to rate your passenger experience.
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